Policies

App Catering Order Requests                                   

All requests for orders must be placed with the catering coordinator via email, phone call, or in person. Requests placed through email are not guaranteed until a catering coordinator confirms the order. Once confirmed, a catering coordinator will make contact to go over details including scheduling, planning and will gladly offer recommendations, and discuss payment options as necessary. A catering price quote will be provided to you 7 days in advance of your catered event, and charges will be applied to your budget code within 7 business days after the event. To ensure a successful event, please reserve your event date as soon as possible.

All catering orders must be placed at least one week in advance. For events exceeding 300 guests or events with menus designed by the chef, and not selected from our online catalogue, the order must be placed at least two weeks in advance.

A completed order will include menu choices and an estimated number of guests.

Guaranteed Minimum Guest Count

A guaranteed minimum number of guests must be provided to the catering coordinator by noon, three business days prior to the event.

If your order is placed with insufficient notice, App Catering may be unable to accommodate your needs and you may be subject to additional charges.

Alcohol Policy

Service that includes alcoholic beverages will have additional requirements. The catering coordinator will provide you with the necessary forms and a copy of the University Alcohol Policy.

All alcohol service will be provided by Campus Dining bartenders.

Bar service will be provided for $150 for up to 3 hours of service for one bartender, additional operational hours and bartenders will be charged an hourly rate.

Alcohol pricing will be based upon consumption.

Alcohol provided by an outside vendor will be charged a corkage and, or service fee depending on the event size.

Special Dietary Needs

It is essential that clients alert the catering coordinator of specific dietary needs during menu planning. App Catering is proud of its ability to accommodate guests, but in the event a dietary need cannot be met, App Catering will make every attempt to find an alternative solution.

A catering coordinator can reasonably guide clients in booking events and making menu selections which can accommodate their guests. In most instances, food allergies and intolerances can be managed, such as vegan, vegetarian diets, food allergies, or intolerances.

Disclaimer: App Catering makes every effort to mark food allergens and train staff appropriately; however, ingredients and nutritional content may vary. Manufacturers may change their product formulation or consistency of ingredients without App Catering’s knowledge, and product availability may fluctuate. Customers should also note that consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of foodborne illness, especially if you have certain medical conditions. It is, therefore, ultimately the responsibility of the customer to judge whether or not to question ingredients or choose to eat selected foods.

If you have any questions regarding ingredients, please consult the catering office at 828-262-8011.

Linens/Decorations

China service may be requested or recommended for certain menus with an associated fee. All a Ia carte and reception orders include the linens for buffet table(s) only. Any additional linens are not included in the reception and a Ia carte pricing, but can be added when placing your order with the catering coordinator for an additional fee.

Our Commitment To Sustainability

Food deliveries will be made in 100% compostable or recyclable containers with 100% compostable or recyclable service items. Additionally, beverages will be in recyclable cans or bottles.

Liability

In accordance with the Watauga County Health Department

Recommendations regarding food health and safety, all leftover food remains the property of the caterer and cannot be removed from the catered event space by the client. This policy is to limit the risk of foodborne illness due to improper handling or storage of leftover food items. All leftover food and drink will be disposed of by the caterer at the conclusion of the meal function.

Service Charge

A customary 18% service charge for on-campus delivery, disposable service ware, and standard labor is automatically added to the final bill. Additional fees may be incurred for items such as extra linen, actions stations, beverage service, off-campus delivery, or staff-intensive events. Please inquire with the catering coordinator about the house charge or additional fees.

Staffing

In order to achieve App Catering’s high standards for cuisine and service, staffing needs will be determined by the catering coordinator according to the type of event and guest count.

Included with Orders

The following items are included with your order:

- Linens for serving tables

- Compostable paper products, including plates, bowls, cups, napkins and utensils (products and quantities determined by menu and number of people attending event)

Deliveries

In order to provide quality service to the entire university community, deliveries must occur as scheduled. We do not have key access to non-food service facilities; therefore, all facilities should be unlocked for catering access prior to the start time for each event.

Off-Campus Catering Permit

Any recognized student, faculty or staff organization not using App Catering must secure a catering permit from the Director of Campus Dining prior to scheduling or contracting any activity that includes the serving of food not prepared by Appalachian Food Services. This permit must be displayed by the vendor. Unauthorized private vendors in violation of this policy will be required to comply or vacate the campus.